1. Does DKV health insurance meet the embassy requirements for a study visa in Spain?
Clear! It is medical insurance designed for obtaining of the visa in Spain. 100% Guaranteed.
2. Will I get my money back if my study visa is denied?
Yes, all your money will be returned except €35 for management fees. We just need you to send us an email to: info@seguros-viajes.com attaching the embassy denial letter and we will proceed with the return.
3. I still do not have an address in Spain to send the medical card, can I take out the insurance?
Don't worry! You can enter the address of our office: Calle Brasil 1 Duplicado Bajo, 41013 – Sevilla, Spain.
Later, when you have an address you can change it without problem.
4. Once I contract health insurance for the study visa, how long does Easy-Go take to send the documentation to the embassy?
Within our working hours in Spain, you will receive the documentation in less than 24 hours!
5. What is the price of health insurance?
We offer very competitive prices. The price of DKV health insurance is €1,30/day up to the actuarial age of 40 years (consult for other ages)
6. Who is Easy-Go?
Easy-Go is an insurance agent legally established in Spain and registered with the General Insurance Directorate of Spain (www.dgsfp.mineco.es ) with registration code: C0161B90049073.
Easy-Go markets medical insurance for study visas from the insurer DKV.
7. Am I covered if I travel outside of Spain?
Only in cases of emergency due to illness or accident, through complementary travel assistance coverage, the provision of medical assistance abroad is guaranteed for up to a maximum of 180 days per trip or displacement and up to a maximum of €20.000.
8. What is covered in the dentistry specialty?
Consultations, extractions, dental treatments, fluoridations, mouth cleanings and dental radiology associated with these treatments are covered.
The rest of the dental treatments that insurance does not cover They will be provided, with the insured participating in the cost, through the oral service (see “Additional services”).
Oral service included with more than 50 free services and others at very special prices.
9. In case of emergency, what happens if there is no contracted hospital in the area?
You can go to any hospital, but you must notify DKV Seguros within 72 hours of admission. As long as there is no medical contraindication for this, DKV Seguros may arrange hospital care in an approved center, facilitating the appropriate means of transportation.
Student Travel Insurance
As is normal, when hiring a travel insurance some questions arise. In this section I clarify
The most frequent doubts of our clients.
Index of contents
How do you get travel insurance?
It is very simple. In this link fill in the data, you pay the travel insurance premium by card or bank transfer and we send you by email your travel policy, the general conditions and the invoice for the payment made.
Where to call in case of emergency?
Once the policy is issued, you are provided with a 24-hour assistance telephone number, every day of the year.
What to do if you need medical assistance?
You have to call the 24-hour helpline. They will ask you for your name, policy number and a brief description of the problem. They will inform you of the steps to follow. Basically two things can happen:
- There is a concerted medical center with the insurance company in the place where you are traveling. In this case you do not have to pay for the visit.
- There is no concerted medical center. You have to pay for the visit and the company will reimburse you.
It is very important to request: medical report and the original invoice expenses.
What happens if I have had to go to the doctor for an emergency without first calling the 24-hour helpline?
Don't worry, you will still be covered by travel insurance. In this case you will have to pay the costs and it will be refunded as soon as you send the medical report and the original invoice expenses.
I have already contracted travel insurance. Can you provide me with a list of medical centers in the city where I am traveling?
No, this information is provided to you when you call the 24-hour helpline. Depending on the severity, you will be provided with one medical center or another. On some occasions we even send a doctor to where you are staying.
Can I request a refund for the call to the 24-hour helpline?
Yes, as long as it is justified and proof of the expense is provided.
In what languages will my call be answered?
The 24-hour assistance center is located in Spain and they will assist you in Spanish. Staff who speak other languages are also available.
I am going to study at an American university, will they accept Easy-Go insurance?
Yes, but you must hire the premium insurance (unlimited medical expenses) or the Insurance Plus (€60.000 medical expenses). Basic insurance does not work for the United States.
I am going to be abroad for several months, can I pay the insurance in installments?
It's not possible. Payment of the insurance premium must be paid in full for the entire stay.
Do I have to pay any deductible for Easy-Go travel insurance?
No, you don't have to pay anything.
Do minors or babies have a different price?
No, the price is the same.
I am going to do an Erasmus stay, is it mandatory to have insurance?
Yes, since 2012 the Spanish Service for Internationalization (SEPIE) established travel insurance as mandatory for all Erasmus students. Health care would be covered by the European sanitary card but they need travel insurance that at least cover repatriation and civil liability.