Where are we?

Calle Brasil 1 Duplicado. Bajo,
41013 - Sevilla. Spain

Phone number

(+34) 955 083 008

E-mail

info@seguros-viajes.com

Terms and Conditions of Contract

 Information prior to the contractual process

I/We declare that the information provided through this form is true, complete and correct.

This web page www.seguros-viajes.com  It is owned by EASY-GO SLU with CIF B90049073 and domiciled at c/Brasil 1, duplicate, Bajo. 41013. Sevilla.

The General Contracting Conditions regulate the distance selling relationship between EASY-GO SLU and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, to Law 26/1984, of July 19, General for the Defense of Consumers and Users, to Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, the Organic Law 15/1999, of December 13, on the Protection of Personal Data, the European Regulation 2016/679 on data protection, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34 /2002 of July 11, Information Society Services and Electronic Commerce.

EASY-GO SLU reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. These modifications may be made, through its website, in any manner admissible by law and will be mandatory during the time in which they are published on the Web and until they are validly modified by subsequent ones. However, EASY-GO SLU reserves the right to apply, in certain cases, Specific Contract Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.

As a client, you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. Likewise, you declare that you are of legal age and/or have the necessary legal and acting capacity, including authorization from parents, guardians or legal representatives, to access the EASY-GO SLU websites and contract through the themselves.

During the purchase process you must identify yourself with your name and surname, address, email and telephone number. You can modify the registered information at any time by sending an email to Customer Service: info@seguros-viajes.com

EASY-GO SLU informs the users of the website it owns about its personal data protection policy, so that users can freely and voluntarily determine if they wish to provide EASY-GO SLU with the personal data they collect. that may be required or that may be obtained upon subscription or registration in some of the services offered by the company. Except in the fields where otherwise indicated, answers to questions about personal data are voluntary, without the lack of answer implying a reduction in the quality or quantity of the corresponding services. The personal data collected during the purchase process, as well as any other data that is collected as a consequence of the relationship established between the user and EASY-GO SLU, will be the responsibility of EASY-GO SLU and will be processed, with the purpose of manage all aspects related to the contracting of the insurance that is going to be carried out, as well as to send you information by electronic means, about goods and services that may be of interest to you or products related to the contracted product, counting for this with your consent express.

The data will be communicated to the Insurers under the insurance contract signed.

The data may also be communicated to third parties in the following cases:

– Once you have given your consent for the distribution and/or disclosure of your data.

– If we are required to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property or safety of EASY-GO SLU, our clients or others.

– By provision of Law, Regulation or by virtue of a decision of a competent, judicial or regulatory authority or, if necessary, in order to preserve your rights and interests.

Users may exercise their rights of access, rectification, deletion, limitation in processing and data portability through email: info@seguros-viajes.com  or by letter addressed to our office with address c/ Brasil 1, duplicate, Bajo. 41013. Sevilla.

EASY-GO SLU reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at all times by the Website will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the right to stop offering, without prior notice and at any time, access to the mentioned products.

It is not necessary to sign the policy you receive or send it to us signed, since to carry out the contract we will ask you to accept its conditions by marking the appropriate one, so that if you do not do so you will not be able to continue with the process. of recruitment.

In its capacity as agent, Easy-Go SLU acts as a mediating agent between the policyholder and insurers. It is the latter that establish the particular and general conditions that will govern the insurance contract (or contracts) that is concluded.

The contractual insurance relationships and their consequences are established directly between the insurer and the insured, with Easy-Go SLU being unrelated to them, except in matters related to their mediation.

Essential characteristics of the products

The products offered incorporate their essential characteristics, the user will find a file in PDF format with all the characteristics.

Pricing

All products indicate the sales price in Euros.

Methods of payment and execution of the order

The customer may pay the amount of their order with any of these payment methods: credit or debit card or bank transfer.

When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its holder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and repayment entries in the accounts of the supplier and the holder will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the refund request was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly required the cancellation of the corresponding charge, it will be obliged to EASY-GO SLU to compensate for the damages and losses caused as a result of said cancellation.

Right of withdrawal and claims

There is a period of 14 calendar days from the date on which the insurance is contracted, during which the policy can be canceled and the premium paid returned, as long as it has not been used and therefore no damage has occurred. Sinister. If it is a travel insurance policy that includes cancellation coverage (coverage is simultaneous with its acquisition) or the medical insurance for the study visa in Spain The exercise of the right of withdrawal is not applicable.

El medical insurance for the study visa in Spain It could only be canceled with the right to a full refund of the premium except €35 as management expenses if the denial letter from the Spanish embassy/immigration office and provided that no more than 30 calendar days from the beginning of the policy. After this date, the refund of the insurance premium will not be possible.

To exercise the right of withdrawal, you must contact EASY-GO SLU by email at info@seguros-viajes.com  indicating name, surname, NIF or passport number and policy number. Once it has been verified that it meets the requirements for its return described above, the amount of the contracted product will be paid in the same payment method in which the initial purchase was made. You can contact EASY-GO SLU through the telephone number +34 955 083 008 for any questions or queries. If your return is not processed, you will be informed of the reasons for the rejection of your request via email.

The maximum period for studying your request will be 3 business days from the date of receipt.

In the event that there is any disagreement on your part as a result of the services of EASY-GO SLU that in your opinion requires a complaint on your part, we put at your disposal our Customer Service, which you can contact at telephone +34 955 083 008, by email info@seguros-viajes.com or by letter ac/Brazil 1, duplicate, Low. 41013. Sevilla.

Likewise, we inform you that you can go to the following organizations to defend your rights as consumers:

- Organization of consumers and users.

– Ministries of the branch of the Autonomous Communities.

– Municipal Consumer Information Offices of your municipality of residence.

– The different consumer or user associations.

In the event that there is any disagreement on your part as a result of the insurance coverage contracted through our intermediation, the insurer with which you contract the insurance will be duly identified in the General Conditions of the policy signed. Don't forget to read them carefully before contracting, download them, and print them, if you wish. In these conditions you will be able to find the claim processes and competent bodies in case of a possible discrepancy with the insurer.

 Jurisdiction

The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. EASY-GO SLU has its address in Sevilla, Spain.