Frequently Asked Questions Easy-Go Travel Insurance
As is normal, when hiring a travel insurance some questions arise. In this section I clarifyThe most frequent doubts of our clients.
Index of contents
How do you get travel insurance?
It is very simple. In this link fill in the data, you pay the travel insurance premium by card or bank transfer and we send you by email your travel policy, the general conditions and the invoice for the payment made.
Where to call in case of emergency?
Once the policy is issued, you are provided with a 24-hour assistance telephone number, every day of the year.
What to do if you need medical assistance?
You have to call the 24-hour helpline. They will ask you for your name, policy number and a brief description of the problem. They will inform you of the steps to follow. Basically two things can happen:
- There is a concerted medical center with the insurance company in the place where you are traveling. In this case you do not have to pay for the visit.
- There is no concerted medical center. You have to pay for the visit and the company will reimburse you.
It is very important to request: medical report and the original invoice expenses.
What happens if I have had to go to the doctor for an emergency without first calling the 24-hour helpline?
Don't worry, you will still be covered by travel insurance. In this case you will have to pay the costs and it will be refunded as soon as you send the medical report and the original invoice expenses.
I have already contracted travel insurance. Can you provide me with a list of medical centers in the city where I am traveling?
No, this information is provided to you when you call the 24-hour helpline. Depending on the severity, you will be provided with one medical center or another. On some occasions we even send a doctor to where you are staying.
Can I request a refund for the call to the 24-hour helpline?
Yes, as long as it is justified and proof of the expense is provided.
In what languages will my call be answered?
The 24-hour assistance center is located in Spain and they will assist you in Spanish. Staff who speak other languages are also available.
I am going to study at an American university, will they accept Easy-Go insurance?
I am going to be abroad for several months, can I pay the insurance in installments?
It's not possible. Payment of the insurance premium must be paid in full for the entire stay.
Do I have to pay any deductible for Easy-Go travel insurance?
No, you don't have to pay anything.
Do minors or babies have a different price?
No, the price is the same.
I am going to do an Erasmus stay, is it mandatory to have insurance?
Yes, since 2012 the Spanish Service for Internationalization (SEPIE) established travel insurance as mandatory for all Erasmus students. Health care would be covered by the European sanitary card but they need travel insurance that at least cover repatriation and civil liability.